Platform Terms of Use

These Platform Terms of Use govern access to and use of the SimulatorBooking platform by customers, training centers, company administrators, invited users, and any person using the platform for or on behalf of a company.

By creating an account, activating an invitation, clicking an acceptance box, submitting a booking request, sending or accepting a proposal, completing a payment workflow, or otherwise using the platform, you agree to these Terms and represent that you have authority to act for the company you represent.

SimulatorBooking operates a marketplace and workflow platform for simulator training search, proposals, messaging, bookings, payment workflows, document exchange, invoicing support, and post-training administration.

SimulatorBooking is not the training center, simulator operator, airline, ATO, aviation authority, instructor, examiner, regulated escrow agent, bank, insurer, legal adviser, tax adviser, or certification authority. Training services are supplied by the relevant training center or supplier.

Users must provide accurate information, keep credentials secure, and only access companies, bookings, messages, crew data, documents, and settings they are authorized to access.

Company administrators are responsible for inviting, supervising, and removing users in their workspace. Invited users must accept the applicable legal terms before accessing the platform.

Users must not use information obtained through SimulatorBooking to bypass the platform, avoid fees, or arrange a direct or indirect transaction outside the platform with a party first introduced through SimulatorBooking.

Before payment confirmation, customer identity and company information may be anonymized or limited to reduce bypass risk. Users must not solicit, disclose, reverse engineer, or request hidden identity information before it is released by the platform.

A booking request is not a confirmed booking. A training center proposal may include dates, slots, pricing, additional services, VAT or tax treatment, cancellation rules, confirmation deadlines, crew requirements, and other commercial terms.

A booking becomes confirmed only when the proposal has been accepted and the required payment has been received, matched, and recorded as successful through the platform. Booking confirmation deadlines are calculated in business days when stated in the platform workflow.

Payments are processed through Stripe and its affiliates. Users may be required to accept Stripe terms, complete Stripe onboarding, or provide information required for payment, compliance, payout, anti-fraud, anti-money laundering, or tax purposes.

Card payments may be limited to smaller amounts. Bank transfers must use the exact Stripe bank details and mandatory reference shown on the platform and pro forma invoice. Clicking 'I have made the transfer' or uploading proof does not confirm payment; confirmation occurs only after Stripe receives and matches funds.

Paid funds may be held on Stripe until training completion and release conditions are met. SimulatorBooking does not provide regulated escrow services unless expressly agreed and legally permitted.

Training centers may owe SimulatorBooking commissions, subscription deductions, Stripe fees, payment fees, and other amounts shown in the platform or agreed commercially. These amounts may be deducted before funds are released.

Each party remains responsible for its own tax, VAT, withholding, accounting, and invoice obligations. Platform-generated invoices and pro forma invoices rely on billing details entered by the relevant company.

Users may upload simulator data, availability, messages, payment proofs, invoices, training certificates, crew data, logos, and operational documents. Users remain responsible for accuracy, legality, confidentiality, and rights clearance.

Users providing pilot, trainee, instructor, examiner, or crew information represent that they have a lawful basis and authority to provide it for booking administration, training delivery, communications, regulatory logistics, and record keeping.

SimulatorBooking may modify, suspend, or discontinue platform features and may suspend or terminate access where required for security, legal compliance, fraud prevention, non-payment, misuse, or breach of the terms.

Certain clauses survive termination, including payment, fees, taxes, confidentiality, data retention, intellectual property, anti-circumvention, liability, indemnity, dispute resolution, and audit provisions.

The platform is provided on an 'as is' and 'as available' basis. SimulatorBooking does not guarantee uninterrupted availability, error-free operation, training outcome, regulatory approval, simulator suitability, instructor or examiner performance, or third-party conduct.

To the maximum extent permitted by law, SimulatorBooking is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages, and its aggregate liability is limited as set out in the full legal documents.

The terms are governed by the laws of the State of Delaware, United States, subject to mandatory protections that may apply in a user's jurisdiction. Disputes are subject to the dispute resolution and arbitration provisions described in the full legal pack.

Users must be at least 18 years old, have legal capacity to enter binding contracts, and not be prohibited from using the platform under applicable law, sanctions, export-control rules, or contractual restrictions.

If a user acts on behalf of a company, that user represents and warrants that they are authorized to bind the company for the relevant account, proposal, booking, payment, billing, document, or acceptance action.

SimulatorBooking grants a limited, non-exclusive, non-transferable, revocable license to use the platform only for legitimate simulator training search, booking, payment, messaging, document, invoicing, and administration purposes.

Users must not scrape, crawl, copy, harvest, reverse engineer, decompile, overload, probe, bypass security, introduce malware, impersonate others, upload false or unlawful content, access hidden customer identities, or use the platform to conduct transactions outside SimulatorBooking in breach of anti-circumvention rules.

The platform, software, workflows, databases, designs, graphics, interfaces, trade names, trademarks, logos, templates, and platform-generated outputs are owned by SimulatorBooking or its licensors, except for user content and third-party materials.

Users must not reproduce, modify, distribute, sublicense, create derivative works from, frame, mirror, benchmark for competitive purposes, or exploit platform intellectual property except as expressly permitted by SimulatorBooking in writing.

Users retain ownership of uploaded content but grant SimulatorBooking a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, display, transmit, analyze, and use that content as necessary to operate, secure, support, audit, improve, enforce, and document the platform and related bookings.

SimulatorBooking may use public simulator descriptions, public company profile materials, logos, and public listing content for platform presentation and marketplace promotion. Confidential payment proofs, private messages, invoices, crew records, training certificates, and sensitive operational documents will not intentionally be used for public marketing without appropriate authorization.

The platform may integrate or link to third-party services, including Stripe, hosting providers, analytics tools, email services, maps, support tools, identity verification, and communication services. Third-party services are governed by their own terms and policies.

SimulatorBooking is not responsible for third-party service availability, decisions, delays, fees, disputes, account restrictions, compliance reviews, failed payments, chargebacks, refunds, verification outcomes, cookies, or data processing except where legally responsible.

SimulatorBooking uses commercially reasonable efforts to operate the platform but does not guarantee uninterrupted, error-free, secure, always-available, or delay-free access.

SimulatorBooking may modify, suspend, replace, discontinue, restrict, test, or remove platform features, workflows, integrations, data views, dashboards, APIs, or documentation at any time, subject to applicable law and any specific written commitments.

The platform is provided 'as is' and 'as available'. To the maximum extent permitted by law, SimulatorBooking disclaims all warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, security, and uninterrupted operation.

SimulatorBooking does not warrant that search results, simulator listings, proposals, pricing, document templates, payment timings, reminders, notifications, or generated invoices will be error-free, complete, or suitable for a user's specific regulatory, accounting, legal, or operational requirements.

To the maximum extent permitted by law, SimulatorBooking will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages; lost profits, revenue, business, opportunity, goodwill, data, use, contracts, or savings; operational disruption; substitute services; or claims arising from third-party conduct.

To the maximum extent permitted by law, SimulatorBooking's total aggregate liability will not exceed the lesser of: the amounts paid by the claimant to SimulatorBooking as platform fees in the 12 months before the claim, or USD 1,000.

Each user agrees to indemnify, defend, and hold harmless SimulatorBooking and its affiliates, officers, directors, employees, contractors, agents, licensors, payment partners, successors, and assigns from claims, losses, costs, penalties, damages, settlements, judgments, and reasonable attorneys' fees arising from that user's platform use, breach, user content, unlawful data processing, tax or regulatory non-compliance, payment dispute, training delivery failure, negligence, wilful misconduct, or violation of third-party rights.

Indemnification obligations are not capped by the liability limitation where unlimited indemnification is permitted by applicable law and survive account closure, suspension, termination, and booking completion or cancellation.

Before formal proceedings, the parties must attempt in good faith to resolve disputes by written notice to contact@simulatorbooking.com describing the dispute, facts, and requested resolution, allowing 30 days for informal resolution unless urgent relief is required.

To the fullest extent permitted by law, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Wilmington, Delaware, with remote participation permitted where appropriate.

To the fullest extent permitted by law, each party may bring claims only in an individual capacity and not as a class, collective, consolidated, representative, or private attorney general proceeding participant. Users may opt out of the class action waiver by written notice within 30 days after first accepting the Terms.

To the fullest extent permitted by law, each party knowingly and irrevocably waives any right to trial by jury in any action or proceeding arising from or relating to these Terms, the platform, bookings, payments, proposals, or the relationship between the parties.

Either party may seek injunctive or equitable relief in court to protect intellectual property, confidential information, platform security, data security, anti-circumvention rights, or urgent legal interests.

These Terms, together with the Privacy Policy, Cookie Policy, Customer Booking Terms, Training Center Terms, booking-specific cancellation rules, payment terms, and any separate signed written agreement, form the agreement between the relevant parties for the applicable relationship.

If any provision is invalid or unenforceable, the remaining provisions remain in effect. A failure to enforce is not a waiver. Users may not assign rights without SimulatorBooking's consent. SimulatorBooking may assign the agreement in connection with affiliates, restructuring, merger, acquisition, financing, or sale of assets.

No partnership, joint venture, agency, employment, franchise, fiduciary, or trustee relationship is created. The English version controls in case of inconsistency with any translation.

Notices to SimulatorBooking should be sent to Simulator Booking Inc., 1111B S Governors Avenue STE #26507, Dover, DE 19904, USA, or by email to contact@simulatorbooking.com. Notices to users may be sent to the account email, company admin email, in-platform notification, or other contact details provided.

Payment, fees, taxes, accounting, confidentiality, intellectual property, data retention, audit, anti-circumvention, disclaimers, liability limitations, indemnity, dispute resolution, governing law, and interpretation provisions survive termination.

By accepting, creating or activating an account, submitting a booking request, sending or accepting a proposal, confirming a bank transfer, making a card payment, using the platform, or continuing after an updated acceptance is required, the user acknowledges that they had an opportunity to review the applicable legal documents and agrees to be legally bound.

The user specifically acknowledges SimulatorBooking's marketplace role, third-party training-center responsibility, Stripe payment processing, funds held on Stripe, liability limitations, warranty disclaimers, indemnification obligations, anti-circumvention rules, Delaware governing law, dispute-resolution provisions, class action waiver, jury trial waiver, privacy disclosures, and cookie disclosures where applicable.